ROMA

PRIVACY INFORMATION FOR USERS

Triboo Digitale S.r.l. with registered office in Viale Sarca 336, Building 16, 20126 Milan, P. IVA/C.F. and registration number in the Milan Business Register IT02387250307 (hereinafter also "Triboo") and Bialetti, with registered office in Via Fogliano, n.1, 25030 Coccaglio (BS), P. IVA/C.F. and registration number in the Brescia Business Register 03032320248 (hereinafter also the "Partner" and, together with Triboo, the "Owners"), as joint owners of processing personal data of the users (hereinafter, the "Users") browsing and using the services available on the website www.bialetti.it (hereinafter, the "Site" and the "Services") provide the following privacy information pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 (hereinafter, "Regulation", or also the "Applicable Regulations").

This Site and the Services are reserved for individuals who have reached the age of eighteen. Therefore, the Owners do not collect personal data relating to subjects under the age of 18. Upon the Users' request, the Owners will promptly delete all personal data inadvertently collected and relating to subjects under the age of 18.

The Owners take the utmost account of the right to privacy and the protection of personal data of their Users. For any information in relation to this privacy statement, Users can contact the Owners at any time, using the following methods:

For Triboo:

• By sending a registered letter a/r to the registered office of Triboo Digitale S.r.l .: Viale Sarca, 336, Building Sixteen, 20126 Milano

• Sending an e-mail message to the address triboodigitale@legalmail.it

• By sending a fax to n. 0264741491

For Bialetti:

• By sending a registered letter a/r to the registered office of Bialetti Industrie S.p.A. via Fogliano, 1, 25030 Coccaglio (BS)

• By sending an e-mail to the address privacy.bialetti@bialettigroup.com

Users can also contact

• The Triboo Data Protection Officer (RPD or DPO), whose contact details are the following: lapo.curinigalletti@triboo.it

1. Purpose of the processing

Users' personal data will be processed lawfully by Triboo pursuant to art. 6 of the Regulations for the following processing purposes:

a)       contractual obligations and provision of the Services, to allow navigation of the Site or to execute the Conditions of Use of the Site, which are accepted by the User during registration on the Site and or during the use of the Services and fulfill to specific requests of the User. The User data collected by Triboo for the purposes listed above include: the name, surname and nickname voluntarily chosen, age, province of residence/domicile, gender, email address, as well as all personal information of the User eventually and voluntarily published. Unless the User gives Triboo a specific and optional consent to the processing of his/her data for further purposes, the User's personal data will be used by Triboo for the exclusive purpose of verifying the User's identity (also by validating the address e-mail address), thus avoiding possible scams or abuses, and contacting the User solely for reasons of service (ie sending notifications relating to the Services). Notwithstanding what is provided elsewhere in this privacy policy, in no case will Triboo make the personal data of Users accessible to other Users and/or third parties.

b)       administrative-accounting purposes, or to carry out activities of an organizational, administrative, financial and accounting nature, such as internal organizational activities and activities functional to the fulfillment of contractual and pre-contractual obligations;

c)       legal obligations, or to fulfill obligations under the law, an authority, a regulation or European legislation.

The provision of personal data for the processing purposes indicated above is optional but necessary, since failure to provide the same will make it impossible for the User to browse the site, register on the Site and use the Services.

The personal data that are necessary for the pursuit of the processing purposes described in this paragraph 1 are indicated with an asterisk in the registration form on the Site.

2. Further processing purposes: marketing (sending of advertising material, direct sales and commercial communication)

With the User's free and optional consent, some personal data of the User (or the name, surname, email address) may be processed by the Partner also for marketing purposes (sending of advertising material, direct sales and commercial communication) , or so that the Partner can contact the User by mail, e-mail, telephone (fixed and/or mobile, with automated call or call communication systems with and/or without the intervention of an operator) and/or SMS and/or MMS to propose to the User the purchase of products and/or services offered by the same Partner and/or third-party companies, to present offers, promotions and commercial opportunities.

In the case of non-consent, the possibility of registering on the Site will not be affected in any way.

In the event of consent, the User may at any time revoke the same, by making a request to the Partner in the manner indicated in paragraph 7 below.

The User will also be able to easily oppose further sending of promotional communications via email also by clicking on the appropriate link for revocation of consent, which is present in each promotional email. Once the consent has been revoked, the Partner will send an e-mail message to the User to confirm the revocation of the consent. If the User intends to withdraw his consent to the sending of promotional communications by telephone, while continuing to receive promotional communications via email, or vice versa, please send a request to the Owner in the manner indicated in the following paragraph 7.

The Partner informs that, following the exercise of the right to object to the sending of promotional communications via email, it is possible that, for technical and operational reasons (ie formation of contact lists already completed shortly before receipt by the Partner of the opposition request) the User continues to receive some additional promotional messages. Should the User continue to receive promotional messages after 24 hours have elapsed from exercising the right to object, please report the problem to the Partner, using the contacts indicated in the following paragraph 7.

3. Further processing purposes: newsletter

With the free and optional consent of the User, some personal data of the User (or name, surname, address, e-mail address) may be processed by the Partner also for the purpose of sending the newsletter. Therefore the User will receive from the Partner a periodical newsletter which will contain information in relation to news and promotions present within the Site and/or initiatives of the Partner.

In the case of non-consent, the possibility of registering on the Site will not be affected in any way.

In case of consent, the User may at any time revoke the same, by making a request to the Owner in the manner indicated in the following paragraph 7.

The User can also easily oppose further promotional communications by clicking on the appropriate link for revocation of consent, which is present in each email containing the newsletter. Once the consent has been revoked, the Partner will send an e-mail message to the User to confirm the revocation of the consent.

4. Further processing purposes: profiling

With the free and optional consent of the User, the User's personal data (or personal data and contact details, that the information relating to the services to which he has expressed an interest may be processed by the Partner also for profiling purposes), or to reconstruct the User's tastes and consumption habits, identifying the consumer profile, in order to be able to send the User commercial offers consistent with the identified profile.

In the case of non-consent, the possibility of registering on the Site will not be affected in any way.

In the event of consent, the User may at any time revoke the same, by making a request to the Partner in the manner indicated in paragraph 7 below.

5. Processing methods and data retention times

The Data Controllers will process the personal data of the Users through manual and IT tools, with logic strictly related to the same purposes and, in any case, so as to guarantee the security and confidentiality of the data.

Users' personal data will be stored for the time strictly necessary to carry out the primary purposes described in paragraph 1 above, or in any case as necessary for the protection of civil and public interests of both Users and Triboo.

In the cases referred to in paragraphs 2, 3 and 4 above, the Users' personal data will be kept for the time strictly necessary to carry out the purposes illustrated in them and, in any case, for no more than twenty-four (24) and twelve (12) months.

6. Scope of communication and dissemination of data

The employees and/or collaborators of the Data Controllers responsible for managing the Site and all the services connected with the provision of Services may become aware of Users' personal data. These subjects, who have been instructed to do so by the Data Controllers pursuant to Article 29 of the Rules, will treat the Users' data exclusively for the purposes indicated in this information notice and in compliance with the provisions of the Applicable Regulations.

Furthermore, third parties who may process personal data on behalf of the Data Controllers as "External Data Processors", such as, for example, IT service providers and logistics services functional to the operation of the Site, may become aware of Users' personal data. and/or services, outsourcing or cloud computing service providers, professionals and consultants.

Users have the right to obtain a list of any data processors appointed by each Data Controller, making a request to the Data Controller concerned in the manner indicated in paragraph 7 below.

Furthermore, Users' personal data may be disclosed by Triboo, to the extent that this is necessary and essential to execute contractual obligations, to independent third-party data controllers, such as payment service providers and logistics services necessary for delivery of goods sold through the Site. These autonomous owners will handle the User's data exclusively for the purpose of correctly processing orders relating to the Services.

7. Rights of the interested parties

Users may exercise the rights guaranteed to them by the Applicable Law, by contacting the Holders in the following ways:

• • By sending a registered letter a/r to the Owners’ registered office

for Triboo: Triboo Digitale S.r.l., Viale Sarca n. 336, Building Sixteen, 20126 Milan

for Bialetti: Bialetti Industrie S.p.A. via Fogliano, 1, 25030 Coccaglio (BS)

• • Sending an e-mail to the following address

for Triboo: triboodigitale@legalmail.it

for Bialetti: privacy.bialetti@bialettigroup.com

• • By sending a fax to n.

for Triboo: 02.64741460

Triboo will comply with the Users’ requests regarding the treatments referred to in paragraph 1, while the Partner will comply with the Users' requests regarding the treatments referred to in paragraph 2, 3 and 4.

Pursuant to the Applicable Regulations, the Holders inform that Users have the right to obtain the indication (i) of the origin of personal data; (ii) the purposes and methods of processing; (iii) the logic applied in the case of processing carried out with the aid of electronic instruments; (iv) the identification details of the Holders and managers; (v) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as managers or agents.

Furthermore, Users have the right to obtain:

a) access, updating, rectification, meaning, when interested, the integration of data;

b) deletion, transformation into anonymous form or blocking of the data processed in violation of the law, including data which does not need to be kept for the purposes for which the data was collected or subsequently processed;

c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the event that such fulfillment occurs it proves impossible or involves a manifestly disproportionate use of resources with respect to the protected right.

Furthermore, Users have:

a) the right to withdraw consent at any time, if the processing is based on their consent;

b) (where applicable) the right to data portability (the right to receive all personal data concerning them in a structured format, commonly used and readable by an automatic device), the right to limit the processing of personal data and the right to cancellation ("right to oblivion");

c) the right to object:

i)                    in whole or in part, for legitimate reasons, to the processing of personal data concerning them, even if pertinent to the purpose of collection;

ii)                  in whole or in part, to the processing of personal data concerning them for the purpose of sending advertising materials or direct sales or for carrying out market research or commercial communication;

iii)                if personal data is processed for direct marketing purposes, at any time, to the processing of their data for this purpose, including profiling to the extent that it is connected to such direct marketing.

d) if they believe that the treatment that concerns them violates the Rules, the right to lodge a complaint with a Supervisory Authority (in the Member State in which they habitually reside, in the one in which they work or in the one where the alleged violation occurred). The Italian Control Authority is the Guarantor for the protection of personal data, with headquarters in Piazza di Monte Citorio n. 121, 00186 - Rome (http://www.garanteprivacy.it/).

The Data Controllers are not responsible for updating all the links displayed in this Policy, therefore whenever a link is not functioning and/or updated, Users acknowledge and agree that they must always refer to the document and/or section of the websites referenced by this link.

 GENERAL CONDITIONS OF SALE

Website publication and entry into force date _31/07/2018____

1. Subject

1.1. These general terms and conditions of sale (hereafter also the "Conditions")  shall apply to the purchase of “RIFLE” brand products (hereafter the “Products” or individually the "Product") via the e-commerce website  (hereafter the “Site”) by users falling within the definition of "Consumers” pursuant to article 1.2 below. The Site, which is the property of  Rifle & Co S.r.l, with registered office in Barberino di Mugello (FI) 50031, Viale Giacomo Matteotti n. 2/B   , tax code, VAT no. 06759530485  and Business Register enrolment no. R.E.A. n 654050 (hereafter the “Owner”), is managed by Triboo Digitale S.r.l. - a Triboo Group company - with registered office in Viale Sarca 336, 20126 Milan, Italy, tax code, VAT No, and Milan Business Registry Enrolment No. 02912880966 hereafter "TRIBOO DIGITALE").

1.2. TRIBOO DIGITALE sells the Products on the Site on behalf of the Owner. The Parties involved in the purchase of Products via the Site shall be TRIBOO DIGITALE as Seller (hereafter the "Seller ") and the party purchasing one or more Products for reasons other than in relation to the profession, business, trade or craft conducted by that party, as the buyer (hereafter the  "Consumer") (the Seller and the Consumer shall be referred to jointly as the "Parties"). The purchase order processing activities, including the delivery of the Products, shall be managed directly by the Owner.

1.3. The Owner is not a party of these Conditions,  but holds all rights to the Site's domain name, the logos, the registered trademarks relating to the Products available on the Site and holder of all copyrights relating to the Site and its contents.

1.4. Any communication by the Consumer in connection with and/or in relation to the purchase of the Products, including any notifications, claims or requests concerning the purchase and/or delivery of the Products or exercising the right to withdraw, etc. - shall be sent to the Seller at the addresses set out on the Site and in accordance with the procedure also set out on the Site and to the e-mail address  customercare@rifle.it

1.5. All purchases are regulated by the general terms and condition of sale published on the Site at the time the order is submitted by the Consumer.

1.6. The Site deals in retail sales and as such is designed for the exclusive use by Consumers only.  It follows that only Consumers are permitted to submit orders via the Site. Should one or more sales be made to a buyer who does not qualify as a Consumer, these Conditions shall be applicable but, in derogation of what foreseen by the same:

a)       the withdrawal right referred to in article 10 shall not apply to the buyer;

b)      the Product warranty referred to in article 8 shall not apply to the buyer;

c)       no other provisions foreseen in favour of the Consumer which reflect or comply with binding provisions of the law shall apply to the buyer;

d)      the sales contract entered into by the Seller and the buyer shall be governed by Italian law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention 1980.

1.7. On submitting the order, the Consumer agrees that the confirmation of the order information and these Conditions shall be sent by e-mail to the address provided by the same during the site registration or purchase process.

1.8. Consumers must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Consumer declares compliance with such requirements.

1.9. The Consumer shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.

2. Product features and availability in the various geographical areas.

2.1. The products are sold by the Seller with the features described on the Site and in accordance with these Conditions published on the Site at the time of the order, excluding all other terms or conditions.

2.2. The Seller reserves the right to amend these Conditions of sale at any time, at his own discretion, without being liable to provide any notice to Website users. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.

2.3. Sales prices, the Products sold on the Site and/or the characteristics of the same, may be subject to change without notice. Such changes are only applicable to orders which have not been confirmed before the date such changes come into effect. In any case, The Consumer is therefore advised to check the final prices before submitting the purchase order, pursuant to article 3 below.

2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to one of the Countries listed on the Site.

3. Product purchase procedure - Conclusion of each single purchase contract

3.1. The presentation of the Products on the Site, which are not binding for the Seller, is merely an invitation to the Consumer to make a contractual offer to purchase and is not an offer to the public.

3.2. The purchase order submitted by the Consumer to the Seller via the Site shall be a valid contractual offer and is subject to these General Terms and Conditions of sale, which form an integral part of said order; by placing an order with the Seller the Consumer undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Consumers will be asked to read these general terms and conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Consumers will also be asked to check and correct any errors in their personal data.

3.3. The Consumer's purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Consumer has not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Consumer’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Consumer may request a copy of the same by sending an e-mail to the Seller at  customercare@rifle.it.

3.4. Any contract for the purchase of the Products shall be deemed concluded when the Consumer receives the order confirmation from the Seller by e-mail

4. Product selection and purchasing procedure

4.1. The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, the Consumer will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Consumer will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, and change the contents: at this point, the Consumer, is required to carefully read and expressly approve these Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract. The Consumer will also be asked to select a delivery  option and a payment method from those available. If the Consumer selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Consumer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Consumer when the Seller sends the actual order confirmation.

4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address customercare@rifle.it.

5. Delivery and acceptance of goods

5.1. Whilst the Site generally states whether or not Products are available and the relevant delivery times, such information is purely indicative and under no circumstances binding on the Seller.

5.2 The Seller undertakes to do everything within its power to comply with the delivery times given on the Site and, in any event, to deliver within a maximum of 30 (thirty) days from the day after the Consumer places the order. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in art. 5.3 below. If the Consumer has selected the bank transfer payment method, the delivery term will become effective from the moment the Seller receives the payment.

5.3. The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly  damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.

6. Prices, shipping costs, customs duties and taxes

6.1. The price of the Products on sale is that indicated on the Site at the time the order is placed by the Consumer. Product prices shown on the site are inclusive of the costs of standard packaging, VAT (where applicable) and any indirect duties (where applicable), and are exclusive of shipping costs, which will be calculated before the order placed with the Seller by the Consumer is confirmed, and which the Consumer agrees to pay to the Seller in addition to the price shown on the Site.

6.2. The total price payable to the Seller will be indicated in the Order and also indicated on the order confirmation sent via e-mail by the Seller to the Consumer.

6.3. If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Consumer hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, the Consumer is invited to check with the relevant authorities in his country of residence or destination of Products.

6.4. All additional costs, charges, taxes and/or duties payable in any given country, under whatever title, to the Products ordered under these Conditions are the exclusive responsibility of the Consumer.

6.5. The Consumer hereby declares that where, at the time the order is placed with the Seller, the former is unaware of the costs, charges, taxes and/or duties referred to in paragraphs 6.3. and 6.4. above, this shall not constitute grounds for termination of this contract and shall under no circumstances be charged to the Seller.

7. Payments

7.1. Payment for Products purchased on the Site shall be made strictly within 10 (ten) days from when the order confirmation is sent by the Seller to the Consumer. The Consumer expressly agrees that processing of the contract by the Seller will commence the moment the price of the purchased product/s is credited to the Seller’s bank account.

7.2. Payments for orders can be effected by credit card or PayPal at the conditions provided below. The Seller may allow additional payment methods, indicating them in the Website's payment section.

7.3. When payment is by credit card, the Consumer will be transferred to a secure site and the credit card information will be communicated directly to Banca Sella S.p.A., with registered office in Biella (Italy), Piazza Gaudenzio Sella, 1 - 13900 Biella, registered with the Chamber of Commerce, Industry, Agriculture and Crafts of Biella, VAT no. 02224410023  the operator designated by the Seller to handle all such transactions. The data provided will be sent securely using SSL (Secure Socket Layer) 128 bit encrypted file transfer systems. Such data remain inaccessible even for the Seller.

7.4. Orders may be paid for by bank transfer to the Seller, where the Consumer shall use the  "Swift" and IBAN codes indicated on the order confirmation, together with the order number.

7.5. The invoice/tax records relating to the purchase will be sent to the Consumer, where foreseen by applicable laws in force,  in electronic format to the e-mail address provided by the Purchaser during the registration process, if the products are to be delivered to a recipient in the Italian territory, or attached to the purchased product in paper format, in all other cases.

8. Seller's legal warranty of conformity, reporting of non-conformities and interventions under warranty.

8.1. The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005 (hereinafter "Consumer Protection Code"), provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer. Warranties are not applicable when Products have been used or washed in an inappropriate manner, without following the instructions/warnings provided by the Seller and/or the Owner of the product, on the information leaflets, tags or labels.

8.2. The Consumer is required to report any defects and non-conformities of the products within and no later than 2 (two) months of acknowledging the same, sending the relative form to the to the Seller's Customer Service by email to customercare@rifle.it, clearly indicating the defect and/or non-conformity detected, along with the relative information indicated on the form itself (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the receipt). Failure to do so will invalidate this warranty

8.3. On receiving the form and related documentation, the Seller shall assess the defects and non-conformity reported by the Consumer via the Owner’s service centre and, having carried out quality control tests in order to assess whether the Product does not in fact conform, shall, at its own discretion, decide whether to grant authorisation for the Products to be returned, responding to the Consumer via e-mail to the address provided by the Consumer when registering with the site or placing the order; this e-mail will include the "RMA Code" Authorisation to return the Products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the Products have been returned. The Products that the Seller has authorised to be returned shall be sent by the Consumer, together with a copy of the returned product authorisation e-mail indicating the "RMA Code" within 30 (thirty) days from the date on which the defect or non-conformity was reported to the following address:

RIFLE

C.COMM.LE I GIGLI RETAIL PARK 

VIA F.LLI CERVI 24/25/28

50013 CAMPI BISENZIO (FI)

8.4. In cases of defects and/or nonconformities, the Consumer shall be entitled to have the conformity of the Product reinstated with repair or replacement of the same by the Seller, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.

If the Seller undertakes to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the product, or by bank transfer. The Purchaser will be responsible for sending the Seller, using the same e-mail address customercare@rifle.it the bank details for the bank transfer in his favour, and allow the Seller to to transfer the refund.

9. Defective Products Liability

9.1. With regards to potential damages caused by faulty Products, the provisions set forth by European Directive 85/374/EEC and the Consumer Code shall be applicable. The Seller, in its capacity as distributor of the Products on the Site disclaims all liability, without exclusions and/or exceptions, indicating, on receiving such request from the damaged Consumer, the identity and domicile address of the manufacturer of the product concerned.

10. Right of withdrawal

10.1 Notwithstanding the exceptions under art. 59 of the Consumer Code, the Consumer shall have the right to withdraw from any contract concluded pursuant to these general Conditions of sale, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several Products on one order are delivered separately, from the date the last Product was received.

10.2 To exercise a right of withdrawal, the Consumer shall, before the deadline indicated in paragraph 10.1 above, access the "My Returns" page in the My Account area or, if the same is not a registered user, by accessing the designated page and entering the order number and email address used to place the order. As an alternative, the Consumer can send an explicit declaration to Triboo Digitale, using the contact form or email address customercare@rifle.it, of his intention to exercise the right of withdrawal using the withdrawal form enclosed.

10.3 On completing the requirements of paragraph 10.2 above, the Consumer will receive a withdrawal confirmation email containing, in the case where the ordered product has already been received, the RMA form to be included in the package, along with the instructions on how to return the product, to be sent within and no later than 14 days to:

RIFLE

C.COMM.LE I GIGLI RETAIL PARK 

VIA F.LLI CERVI 24/25/28

50013 CAMPI BISENZIO (FI)

10.4 If the Consumer has received the product, he is required to return it to the above indicated address without undue delay and, in any event, within 14 days from the day that notice of such withdrawal was given. The deadline shall be met if the Consumer returns the goods before the period of 14 days has expired. The Consumer shall be responsible for the direct risks and costs of returning the goods, and providing proof of the same. If the Consumer exercises his right of withdrawal via the Site and wishes to use the return service provided by the Site, before confirming the withdrawal request, the cost to return the goods will be indicated.

10.5 If the Consumer withdraws from this contract, a refund of all payments received will be effected, including the costs of delivery (with the exception of the supplementary costs resulting from the choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from exercising the right of withdrawal. Such refunds shall be effected using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests the refund via a different means of payment, in which case the Consumer will be charged for any additional fees incurred as a result of the choice of such means. We may withhold the refund until we have received the returned goods or the Consumer has supplied evidence of having despatched the goods, whichever is the earliest.

10.6 The Consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product. To this purpose, it is highly recommended for Consumers not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and
to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.

11. Intellectual Property Rights

11.1. The Consumer acknowledges that he or she is aware that all trademarks, names and other distinctive signs as well as any names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of Rifle. and/or its assignees, with no rights arising on the part of the Consumer in relation to the same as a result of access to the Site and/or purchase of the Products.

11.2. Unless prior specific consent is granted in writing by Rifle., no contents of the Site can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever.

12. Protection of Consumer Personal Data

12.1. In order to proceed with the registration process, place an order and conclude this contract under these Conditions of sale, the Consumer is required to provide certain personal details. The Consumer hereby acknowledges that the personal data provided will be recorded and used by the Seller and by Rifle S.p.A. in accordance with and subject to the provisions of Italian Legislative Decree no. 196/2003 as subsequently amended - the Privacy Code (Personal Data Protection Code), to process each purchase via the Site and, upon granting his consent, for any other activities as illustrated in the specific Information Notice on the Personal Data Protection Code provided to the Consumer via the Site during the registration phase.

12.2. The Consumer hereby declares and guarantees that the personal details provided to the Seller during the registration and purchase process are truthful and accurate.

12.3. The Consumer is entitled, at any moment in time, to update and/or amend the personal data  submitted to the Seller via the “My Account” section on the Site, which can be accessed after logging in.

12.4. For any further information on how the personal details of Consumers are processed, please refer to the Privacy Policy and read the Terms of use carefully

13. Data Security

13.1. While the Seller takes all necessary precautions to protect personal data against loss, falsification, manipulation and improper use by unlawful third parties, due to the characteristics and technical limitations concerning the protection of electronic communications via the Internet, the Seller does not guarantee that the information or data viewed by the Consumer on the Site, even after the Consumer has provided relative login credentials, will not be accessible or viewable by unauthorised third parties.

13.2. Where data in relation to payments made by credit card are concerned, the Seller uses the services provided by Global Collect Service BV which adopts technological systems to guarantee maximum levels of reliability, security, protection and confidentiality for information transmitted over the web.

14. Applicable law, settlements and jurisdiction

14.1. Any sales contracts signed between the Seller and the Consumer under these Conditions shall be governed and construed in accordance with the Italian laws in forces and, in particular, the Consumer Code, with specific reference made to the regulations concerning distance contracts, and by Legislative Decree no. 70 dated April 9, 2003, on certain aspects concerning electronic commerce. This is without prejudice to any rights granted to Consumers by binding provisions in force in the Consumer's country of residence.

14.2. In the event of a dispute between the Seller and the Consumer, we hereby undertake to attempt to reach an amicable settlement which Consumers can submit to the RisolviOnline service, an independent settlement service provided by the Board of Arbitration of the Chamber of Commerce of Milan, which provides the possibility to reach a satisfactory agreement, with the assistance of an impartial and expert Arbitrator, in an amicable and secure manner on the internet.  For further information on the RisolviOnline regulations or to submit a settlement request, please visit the website at www.risolvionline.com.

As an alternative to the settlement proposed in art. 14.2 above, the Consumer is also entitled to access the European Online Dispute Resolution Platform (European ODR Platform) to resolve any disputes between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Council implementing Directive no. 2013/11/EU and Regulation (EU) no. 524/2013, to provide out-of-court solutions that are independent, impartial, transparent, simple, efficient, fast and low-cost ways of resolving domestic and cross-border disputes which arise from online sales or service contracts between a Consumer residing in the EU and a professional residing in the EU by means of the intervention by an ADR entity (Alternative Dispute Resolution) providing such services, as seen in the list provided. For further information on the European ODR Platform, or to submit a complaint and start alternative termination procedures concerning the dispute relating to this contract, please use the following link: http://ec.europa.eu/odr. The Seller's email address to be reported to the European ODR Platform is as follows:customercare@rifle.it

14.4. 14.3 If no settlement attempt is made, as under section 14.2, or the attempt is not successful, exclusive jurisdiction for all disputes shall be granted to the competent court in the Consumer's place of residence or domicile address.